Sedutan rakaman nyanyian dlm program Rumah Terbuka Aidilfitri OUM Penang

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Sedutan nyanyian dlm program Ramah Mesra Aidilfitri Azimat

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Written speech as a training manager for Oral Comm Assignment at OUM

Written speech as a training manager for Oral Comm Assignment at OUM

14 May 2014 at 03:46

Hello everyone, welcome to KFC. I’m Jebat, your Training Manager. It’s good to see all the fresh faces looking up to me here. Today I will tell you something about KFC, our KFC.First of all, we travel back to when KFC founded.KFC was founded by Harland Sanders, an entrepreneur who began selling fried chicken from his roadside restaurant in Corbin, Kentucky, during the Great Depression. Sanders identified the potential of the restaurant franchising concept, and the first "Kentucky Fried Chicken" franchise opened in Utah in 1952. KFC popularized chicken in the fast food industry, diversifying the market by challenging the established dominance of the hamburger. By branding himself as "Colonel Sanders," Harland became a prominent figure of American cultural history, and his image remains widely used in KFC advertising. KFC was one of the first fast-food chains to expand internationally, opening outlets in England, Mexico and Jamaica by the mid-1960s. Throughout the 1970s and 1980s, the chain continued to expand overseas, by the early 70's, that special recipe reached Malaysia and in 1987 KFC became the first Western restaurant chain to open in China.The company has continued to grow in Asia, South America and Africa. The chain has expanded to 18,000 outlets across 120 countries and territories, with 4,400 outlets in China alone, KFC's most profitable market.KFC's original product is pressure fried chicken pieces, seasoned with Sanders' recipe of 11 herbs and spices. The constituents of the recipe represent a notable trade secret. Larger portions of fried chicken are served in a cardboard "bucket," which has become an icon of the chain since it was first introduced by franchisee Pete Harman in 1957. Since the early 1990s, KFC has expanded its menu to offer other chicken products such as chicken fillet burgers and wraps, as well as salads and side dishes such as French fries and coleslaw, desserts and soft drinks. KFC is known for the slogan "finger lickin' good," which has since been replaced by "Nobody does chicken like KFC" and the latest "So good."

Ok now I want to fly you back to Malaysia.The first KFC restaurant was opened in 1973 on Jalan Tunku Abdul Rahman. Today there are more than 600 KFC Restaurants nationwide and still counting. Great tasting chicken has become synonymous with KFC; and has been enjoyed by Malaysians ever since. In fact, KFC Malaysia has developed a distinctive Malaysian personality of its own.KFC Malaysia is an establishment that is run by Malaysians and managed by Malaysians; KFC Malaysia took it upon ourselves to create a selection of food that would make Malaysia proud on the international scene. KFC Nuggets, for example, was conceived in Malaysia and then found its way to KFC worldwide. Today, KFC Nuggets is one of KFC's successes."Meals on Wheels" was also developed in Malaysia. It was created for the purpose of bringing great tasting chicken to places where a KFC Restaurant might not be available. So, any offices or companies can hold functions at any place and anytime!All KFC Malaysia’s achievements add to our Malaysian identity. But it has only been possible because Malaysian invited us to share lives.4 of KFC Restaurants are run by speech and hearing-impaired staffs that was designed to serve physically challenged individuals. They serve to dispel the myth that a disability impede a person from leading a normal life and gives them a sense of confidence and self-esteem. These 4 restaurants are located in Peninsular and East Malaysia. First is at Sentul Raya, in Kuala Lumpur, second is at Saujana, in Sarawak, the third is at Tanjung Aru, Sabah and 4th Johor.Today, KFC Malaysia continues to serve finger lickin' good, succulent pieces of chicken. The flavorful blends of 11 herbs and spices give KFC's delicious aroma. With the chicken's natural juices sealed-in, leaving a special mouthwatering taste that cannot be replaced. KFC prides itself as a fast-food restaurant that give customers great tasting chicken with a selection of home-styled side dishes and desserts to make a wholesome, complete and satisfying meal.

Enough on history let us fly back to our time here.Let’s us talk about you. What you get here in KFC Malaysia? What we offer at KFC Malaysia just for you. It’s just not how you work here but it’s about building your career here at KFC Malaysia. At KFC, all employees receive extensive training provided through using blended learning techniques that is e-learning, on-the-job and formal classroom. Training continues throughout everyone's career with the Company. So your career path that will meet your learning needs at every level. Perhaps you've only thought as far as getting a job at KFC or maybe you've considered the job as a means to develop your skills. Whatever the case, you'll soon find that you can achieve so much more from a career with KFC. The training and skills acquired through KFC will be a great benefit to you now and in the future.Many of KFC Area Managers and Training Managers started as Team Members and have progressed through the levels of Shift Manager and Restaurant Manager to get where they are today. KFC provide the opportunities and support to help you succeed.KFC’s Retail Traineeships, are designed to combine work experience with workplace training and will prepare you for the different facets of management.

You now start as a Trainee from either one of the three departments, which is CSC (Customer Service Center), the front desk staffs that responsible for working the service areas and ensuring quality product, service and cleanliness is delivered to all customers at top speed and with a smile! , Backup, the preparation staffs that responsible for putting the crunch in the coating and the zing in the Zinger and the Cook, who prepares and cook the irresistible KFC products! The cook must also maintain the cleanliness of the cooking area as well as the quality of product and speed of preparation.

You will be given various practical skills. After 3 months as a Trainee, you are certified as a Team Member. At this point you are now capable of run your department and you will get your first salary increment. Team Members are at the heart of restaurant. They're a big part of why KFC is such a great place to work. They deliver fantastic service as well as delicious food and we're proud of what they do. If you become one, you'll join a dedicated group of individuals who stick together to get the job done and have fun doing it. Your salary will be counted by hourly basis.

From now on, you are advised to master all the skills and procedure within the department so that you achieve the Star 1 level. Star level is KFC’s way to recognize your mastery in your work. Star level also gives you an increment. Now you are already completed your first step to build your career.All the Star 1 staffs are encouraged to move on to other department of your choice. And you will try to master all the procedure and skills in that department until you achieve the Star 2 level and again move to last department. The process will be the same, you will try to master the skills and procedure until you achieves the Star 3 level.

As you achieved your Star 3 level, you are already a senior staff in your restaurant and it’s time to move you to the supervisor of the store, the All Star. As an All Star staff, you will run the store by 70% in any department and 30% in store’s management. As you started out as a Team Member first. So you'll already know what the culture is like and how much fun you can have working at KFC. It's your responsibility to make sure you create the right atmosphere and that customers are greeted with a smile. You'll also play an important part in helping train and develop new team members. Sure, it's a bit more responsibility, but nobody is ever thrown in the deep end. All Stars get coaching before they start and they can always rely on their Managers for help. Your trainings will continue, but your trainings will cover the management of the store until you are ready to promoted to the first step of management level, the Shift Manager.The Shift Manager’s working basis will be 30% department and 70% management and you get the fixed salary monthly. Your working hours is not counted by hourly basis anymore. All Shift Managers participate in KFC Global Training curriculum which contains 40 core competencies. The training is designed and facilitated by accredited professionals internally and externally to ensure all Shift Managers gain the skills, knowledge and experience to operate restaurants.

Now we move on to another level of management that is Assistant Restaurant Manager Trainee (ARMT), the ARMT Responsible for assisting the Restaurant Manager and Assistant Restaurant Managers in creating an energetic and valuable work environment, which is committed to serving the best chicken at the fastest speed and with a smile. ARMT help with day-to-day running of the restaurant, and need to ensure that all operations, customer service, cash handling, marketing, purchasing, human resources, administration and training & development policies are followed. You now will get Attractive performance-based salary and bonuses reviewed quarterly for all Managers.

The next level in Management Level is Assistant Restaurant Manager (ARM). The ARM is responsible for assisting the Restaurant Manager (RM) in creating an energetic and valuable work environment, which is committed to serving the best chicken at the fastest speed and with a smile. ARM are also responsible for ensuring all Company policies and procedures are followed in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development. Assistant Managers are sourced internally, so you will need to earn this position in the Company through promotion.Now the Final step in management level is Restaurant Manager (RM). The RM is accountable for creating and running an energetic and valuable work environment, which is committed to serving the best chicken at the fastest speed and with a smile.The RM reports directly to an Area Manager and is accountable for successfully implementing and maintaining all Company policies and procedures in relation to operations, customer service, cash handling, marketing, purchasing, human resources, health & safety, administration, training and development. RM are sourced internally, so you will need to earn this position in the Company through promotion.You are entering the whole new level in KFC. You are ready to enter the Executive level, the Training Manager.The Training Manager (TM) will have to assists with the establishment of an in-house employee training system that addresses company training needs assessment, new employee orientation, management development, production cross-training, the measurement of training impact and training transfer. TM will also assists with the implementation of the performance management system and with the selection and contracting of external training programs and consultants. Conducts Training Needs Analysis, consolidates results, assesses and recommends relevant interventions and designs appropriate training programs. TM also provides necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports and measures effectiveness of training programs through post-training evaluations.

Second level of executive level will take you to Area Manager (AM). These are the people who guide the spirit of KFC. Through their coaching and leadership they foster a culture of enjoyment, recognition and collaboration in every aspect of KFC’s business. AM inspire their teams to do a great job. But also learn from them too. As an AM you’re a great coach but an even better listener. So, much of your coaching has been gleaned first from the restaurant teams you work with. You'll be responsible for 8 to 10 restaurants and lead the management teams who run them, enabling you to spend quality times with your team as you coach and inspire them. So whilst you'll need to be commercially focused, you will also need to be creative in the way that you solve sometimes-conflicting challenges of managing budgets, driving sales and growing your teams. It's all about breakthrough thinking. This is a fast paced and exciting position, which for many, is the first step towards your next big job, which is Operation Manager, working in another part of the KFC business, or even in another part of the world.Last phase in your career will be the Operation Manager (OM).An OM plays role in ensuring that the day-to-day operations of a business run smoothly and responsible for ensuring that effective methods are put into place so that the company runs to its maximum productivity. The responsibilities of an OM include preparing budgets and inventories, and overseeing the supervision of employees. The OM will be expected to harness a working environment which encourages team work, energy and creativity. OM have strong leadership and excellent problem-solving skills along with good communication skills and requires ability to think on their feet and make quick decisions with little hesitation.

Work isn't enough on its own. It needs to be rewarding, it needs to be challenging and it needs to provide for a fulfilling career.At KFC we promote and encourage all of the above. We recognize individual contributions and reward them accordingly. We also offer exceptional training and qualifications to help you achieve the career you've always wanted.Work life balance. Having a job that allows you the flexibility to enjoy the things that life has to offer is a definite tick in the box. At KFC we work to live. We endeavor to make your working life just as worthwhile as life outside work. You can be yourself and enjoy a supportive culture that promotes camaraderie.As a KFC employee you'll be entitled to a discount on products. You'll receive a staff discount card detailing the discounts you can enjoy when you join the team.From the day you join us, we recognize every day you spend with us. The rewards vary from badges to acknowledge your years of service to framed certificates and special gifts to show we appreciate the significant milestones you've reached.The culture at KFC is an inclusive one. Everyone looks out for one another and gets along. Our people are our culture and that makes for a diverse mix of personalities and good times.The dynamic is such that you can be yourself, meet new people and find you enjoy going to work. You'll feel part of the culture, supported and encouraged, right from the beginning. If ever you have a concern, our Open Door policy means there is always someone available to speak to. If you want more from your career, you need only ask. And if you need to make time for something outside of work, our flexible hours will allow you that freedom.That's all for now. This is the story of our life at KFC. This is How We Win Together. Every single day at KFC will give the the best Moments of truth in your life. I hope that you too can achieve the height of success with us at KFC. So join the KFC band wagon and write your own success story. Thank you.

-princejebat-

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